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CUSTOMER CARE

Our Commitment to Quality and Satisfaction

At North Left Mercantile, we strive to provide our customers with unique, high-quality goods and a positive shopping experience. We want you to be completely satisfied with your purchase.

Returns and Exchanges

We understand that sometimes things just don't work out. That's why we offer a 30-day exchange policy on unopened or damaged merchandise.

Here's how it works:

  • Timeframe: You have 30 days from the date of purchase to request an exchange.

  • Condition: Items must be unopened and in their original packaging, or returned in the condition they were received if damaged.

  • Receipt: Please provide your original receipt or proof of purchase when requesting an exchange.

  • Exclusions: Some items may be excluded from our exchange policy, including but not limited to:

    • Perishable goods

    • Custom or personalized orders

    • Items marked as final sale

How to Initiate an Exchange:

  1. Contact Us: Please reach out to our customer service team either by phone or email to initiate the exchange process.

  2. Provide Details: Be prepared to provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

  3. Return the Item: Our customer service team will provide you with instructions on how to return the item(s) to us.

Refunds:

  • We are unable to offer refunds at this time.

Damaged Goods:

  • If you receive a damaged item, please contact us immediately. We will gladly exchange the item for a new one or provide a store credit, pending availability.

Customer Satisfaction is Our Priority:

We are committed to resolving any issues to ensure your satisfaction. Please don't hesitate to contact us with any questions or concerns regarding your purchase.

Thank you for shopping at North Left Mercantile!

PRIVACY & SAFETY

Your Privacy Matters

At North Left Mercantile, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Safety Statement outlines how we collect, use, and safeguard your data when you visit our website or interact with our business.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and any other information you voluntarily provide to us when placing an order, creating an account, or contacting customer service.

  • Website Usage Data: We automatically collect certain information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and date/time stamps.

  • Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and provide customer support.

  • Account Management: To create and manage your account, and to communicate with you about your account activity.

  • Website Improvement: To analyze website traffic, identify trends, and improve our website's functionality and content.

  • Marketing Communications: With your consent, we may send you emails or other communications about new products, promotions, and other updates.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Secure Socket Layer (SSL) Technology: We use SSL encryption to protect your information during transmission.

  • Access Controls: We restrict access to your information to authorized employees and service providers who need it to perform their duties.

  • Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this statement.

Sharing Your Information

We may share your information with the following third parties:

  • Service Providers: We may share your information with trusted service providers who assist us with payment processing, shipping, email marketing, and other essential functions.

  • Legal Compliance: We may disclose your information if required by law or legal process.

Your Privacy Choices

You have the following choices regarding your information:

  • Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.

  • Cookies: You can manage your cookie preferences through your browser settings.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Updates to this Statement

We may update this Privacy & Safety Statement from time to time. Any changes will be posted on our website.

Contact Us

If you have any questions or concerns about this statement, please contact us.

Effective Date: October 24, 2024

PAYMENT METHODS

- Credit / Debit Cards
- Cash

Payment Methods
Contact
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